IT: General End-User Facing Articles

Folder for all End-User Facing articles

VICE DE Help Guide
VICE Support Guide This article is intended for users who are are trying to reach out for technical as well as other help. You'l...
Thu, 11 Aug, 2022 11:59 AM
VICE Support Release Notes
https://sites.google.com/vice.com/gspreleaselog/home
Thu, 11 Aug, 2022 11:59 AM
Resetting Google Chrome
Prerequisites (when dealing with a Google service (e.g. Sheets, Slides) ): If https://www.google.com/appsstatus#hl=en&v=status doesn't provide rea...
Thu, 11 Aug, 2022 12:04 PM
Creating a Support Ticket
Select the VICE Support app from your VICE Login/Okta apps page Or navigate to https://support.vice.com, this will bring you to the below page. ...
Thu, 11 Aug, 2022 12:06 PM
Creating a Service Request
Types of service requests could include but are not limited to: Mailing/Distribution list changes  Software/Hardware requests Data access to a v...
Thu, 11 Aug, 2022 12:06 PM
Installing an App (macOS)
If you're on a VICE company machine you should have access to the VICE IT Shop. This can be found either on your dock or by going to Finder > Applica...
Thu, 12 Jan, 2023 6:32 AM
Managing space on your Mac
If you need to make more storage space available on your Mac, use its built-in tools to optimize storage space, or free up space in other ways. ...
Thu, 11 Aug, 2022 3:14 PM
How to find your MAC address
How to find your MAC address Below, you will find instructions on how to find the MAC address (aka physical address, hardware address, Wi-Fi address, ethe...
Tue, 11 Oct, 2022 11:07 AM
Request Client Wifi accounts - 5+ office visits only
It is possible to request Wifi accounts for clients/visitors' meetings for 5+ and above.   5+ people and above visitors, if lesser use Spon...
Tue, 11 Oct, 2022 11:08 AM
Reset Okta Security Question
You can reset your security question in Okta by going to the your name in the top right > Settings. Then select Edit Profile. Verify your password, s...
Wed, 23 Nov, 2022 7:27 AM